Location:
India supporting Australian clients Employment type: Full-time

Working hours
Aligned with Australian business hours

Salary:
Based on experience and qualifications We are seeking an organised, proactive Operations Executive to manage client onboarding, coordinate service delivery, and keep clients informed throughout their engagement. You will be the main point of contact for assigned clients, working closely with sales, application, and compliance teams to ensure agreed services are delivered accurately and on time.

Key Responsibilities

- Manage client onboarding and explain service stages, requirements, and next steps.
- Review sales handover notes and signed agreements to understand the agreed service scope and client expectations.
- Collect and check client information, forms, and supporting documents for completeness.
- Schedule client meetings, preparation sessions, and follow-up appointments.
- Coordinate with internal specialists to progress applications, documentation, and other deliverables.
- Monitor each clients progress, maintain task deadlines, and follow up on outstanding requirements.
- Provide clear, timely updates by phone, email, and video meetings.
- Maintain accurate client records, CRM updates, and document folders.
- Coordinate with accounts on payment status before releasing deliverables, in line with company policy.
- Identify delays, service concerns, and requests outside the agreed scope, escalating them promptly.
- Handle client concerns professionally and coordinate their resolution with the relevant manager.




- Protect confidential client information and follow document management procedures.
- Prepare progress reports and suggest practical improvements to internal processes. Essential Experience and

Skills:

- At least two years of experience in operations, client management, customer service, or service coordination.
- Excellent spoken and written English.
- Strong organization, attention to detail, and follow-up skills.
- Ability to manage multiple clients and deadlines.
- Confidence communicating with business owners and professional clients.
- Experience using CRM systems, shared document platforms, and Microsoft Office or Google Workspace.
- Ability to follow established processes, identify issues, and take ownership of assigned work.
- Availability to work hours aligned with Australian clients. Highly Desirable:
- Experience supporting Australian or international clients.
- A background in consulting, skilled services, compliance, or application processing.
- Experience using Pipedrive, Dropbox, and online meeting platforms.
- Experience coordinating service delivery across multiple teams. Performance Expectations:
- Timely onboarding and progression of assigned clients.
- Accurate, complete client records and documentation.
- Consistent client communication and follow-up.
- Prompt escalation of delays and unresolved concerns.
- Delivery within agreed service scope and timelines.

How to Apply
- Please submit your updated resume, including your relevant operations experience, current salary, expected salary, and notice period. Candidates with consulting or professional services operations experience will be prioritized.

📌 Operations Executive (India)
🏢 Regis Provider Consulting
📍 India