- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and qualified manner.
- Process transactions, update records, and maintain accurate documentation of all interactions with customers.
- Provide product information, answer questions, and address concerns related to products/services offered by the company.
- Escalate complex issues to senior team members or supervisors when necessary. Job
Requirements:
- 1-4 years of experience in BPO/Call Centre environment.
- Excellent English communication skills (written & spoken).
- Ability to work on international voice processes (US/UK) with ease.
📌 Fresher (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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