Key Responsibilities
-Provide L1 support for SCCM/MECM and Microsoft Intune environments.
- Monitor SCCM and Intune consoles for alerts, device compliance, and client health. -Deploy software, applications, and Windows updates using SCCM and Intune. -Troubleshoot SCCM client installation, Intune enrollment, and MDM-related issues. -Support Windows Autopilot device provisioning and enrollment activities. -Manage Windows 10/11 endpoint devices through SCCM and Intune. -Perform patch deployment and monitor compliance reports.
- Resolve endpoint configuration, policy, and application deployment issues. -Handle incidents, service requests, and user queries within SLA.
- Escalate complex issues to L2/L3 support teams. -Maintain technical documentation, SOPs, and knowledge base articles. -Generate operational reports related to patch compliance, software deployment, and device inventory.
📌 SCCM Administrator (Bengaluru)
🏢 Hitachi Systems
📍 Bengaluru
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