Job Overview Narwar Lakefront Resort is looking for a courteous, qualified, and guest-oriented Front Office Associate to join our hospitality team. The ideal candidate will be responsible for providing a warm welcome to guests, ensuring smooth check-in and check-out procedures, and delivering exceptional guest service throughout their stay.
Key Responsibilities
- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints professionally.
- Manage reservations, room allocations, and guest registration.
- Answer telephone calls and respond to emails promptly.
- Coordinate with housekeeping, F&B;, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and front office documentation.
- Handle billing, payments, and cash transactions accurately.
- Provide information about resort facilities, services, and local attractions.
- Ensure professional grooming and maintain front desk standards. Requirements
- Minimum qualification: 12th Pass or Graduate.
- Experience in Front Office or Guest Relations in the hospitality industry preferred.
- Freshers with excellent communication skills may also apply.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge; familiarity with hotel PMS software is an advantage.
- Skilled appearance, positive attitude, and a guest-first approach.
- Ability to work in shifts, including weekends and holidays. Skills
- Guest Relations and Customer Service
- Communication and Coordination
- Problem-Solving
- Reservation and Front Desk Operations
- Teamwork and Professionalism Pay: ₹12,000.00
- ₹18,000.00 per month
Benefits:
- Versatile schedule
- Food provided
- Paid time off
- Provident Fund Work