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has been shortlisted for International Voice/Chat Process
- Customer Service . Role & responsibilities
- Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
- Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
- Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work versatile shifts including rotational shifts. Preferred candidate profile Any Undergraduate / Graduate candidate with Good English can apply. Candidate Must have excellent communication skills. Must be comfortable with 24*7 working environment. Freshers are most welcomed Perks and Benefits Salary upto 3 LPA
- 5.5 LPA 19k-36k In hand Lucrative Incentives 2500-3500 Monthly Variable 5 Days working 24*7 Shifts / Night shifts Both side cabs Job