## Job highlights
- Experience with CIBIL, Experian, Equifax, CRIF High Mark, CKYC/CERSAI, and KYC operations
- Manage credit bureau reporting, disputes, loan servicing, customer grievances, and coordinate cross-team follow-ups Industry: NBFC / Digital Lending / Financial Services
- Working knowledge of CIBIL, Experian, Equifax, and CRIF High Mark processes.
- Practical understanding of credit bureau reporting, disputes, corrections, and reconciliation.
- Working knowledge of CKYC/CERSAI and KYC operations.
- Experience handling customer grievances and escalated operational complaints.
- Experience with LMS/CRM or loan-servicing platforms.
- Robust Excel/Google Sheets skills and ability to work with large datasets.
- Good understanding of loan repayment, DPD, outstanding, closure, NOC, and refund processes.
- Strong analytical and reconciliation skills.
- Good written and verbal English communication.
- Ability to coordinate with multiple teams and follow up until closure.
- Strong attention to detail and ownership of assigned cases.