Education:
Degree or Diploma in Hotel Management, Hospitality, or a related field (or 12th/Graduate with relevant frontline experience).
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Experience:
1 to 2+ years of experience in guest relations, front desk, or upscale restaurant/hotel service. Captain (Sr. GSA) Guest Service & Floor Management
- Warm Greetings & Seating:
- Order Taking
- Table Service & Quality Checks
- Complaint Handling: Team Leadership & Coordination
- Staff Supervision
- Training & Briefings Operations & Administration
- Section & Hygiene Audits
- Inventory & Stock Tracking:
- Shift Management Required Skills & Qualifications
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Experience:
Typically 1 to 3 years of F&B; or front-of-house experience in hotels, resorts, or fine-dining restaurants (prior experience as a GSA, Steward, or Trainee Captain is usually required).