Job Title: L2 Technical Lead (ZTNA Support)

Experience:
5+Years

Location:
Pune/ Delhi Position Summary We are looking for an experienced L2 Technical Lead to handle complex ZTNA incidents, network security troubleshooting, integrations, and operational support. The candidate will act as the primary technical escalation point for L1 engineers, lead shift operations, handle customer escalations, and ensure timely incident resolution. Experience & Qualification
- Graduate in Computer Science, IT, or MCA.
- Minimum 5 years of experience in:
- Security Product Support
- ZTNA Platforms
- Endpoint Protection
- Antivirus Solutions
- Network Security
- Threat Hunting Environments
- Experience in implementation and operational support.
- Security product certifications preferred.

Key Responsibilities
- Resolve complex technical incidents escalated from L1.
- Lead shift operations and troubleshooting activities.
- Support AD, LDAP, MFA, SIEM, and endpoint integrations.
- Mentor and guide L1 engineers.
- Perform Root Cause Analysis (RCA).
- Handle customer escalations and technical review calls.
- Create knowledge base articles and operational runbooks.
- Support upgrades, migrations, and maintenance activities.
- Coordinate with OEM and product engineering teams.



Mandatory Technical Skills
- Linux Administration
- TCP/IP and Networking Fundamentals
- DNS and Routing Concepts
- ZTNA Administration
- VPN Technologies
- Firewall Troubleshooting
- Port Connectivity Analysis
- AD/LDAP Integration
- MFA Troubleshooting
- Endpoint Security Platforms
- Log Analysis
- Incident & Escalation Management
- Troubleshooting Methodologies Positive-to-Have Skills
- Load Balancers
- SSL Certificate Management
- SIEM Integration
- PowerShell / Bash / Python Scripting
- HA/DR Operations
- Endpoint Compliance Policies
- Threat Hunting
- SASE / SSE Technologies Customer-Facing Responsibilities
- Participate in customer technical discussions.
- Conduct troubleshooting sessions.
- Provide RCA updates and remediation plans.
- Handle critical and priority incidents. Preferred Candidate Profile Experience with:
- Enterprise ZTNA Platforms
- Secure Access Solutions
- Identity & Access Management (IAM)
- Network Security Products
- Enterprise Authentication Solutions
- Endpoint Security Platforms Preferred Technologies/Vendors:
- Zscaler
- Netskope
- Palo Alto
- Cisco Secure Access
- Fortinet
- Check Point

📌 Technical Lead (Delhi)
🏢 Info Origin
📍 Delhi