Job Description
Customer Support Executive Process: E-Commerce Company: iEnergizer Work Mode: Work From Office Interview Mode: Virtual Joining: Immediate Joiners Only Salary & Shift Details In-Hand
Salary:
22,000 per month Eligibility: 12th Pass
Experience:
Freshers and experienced candidates can apply Shifts: Rotational shifts for males; morning shifts for females Work
Location:
Noida Job Overview We are hiring Customer Support Executives for the E-Commerce process. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and other shopping-related concerns through customer support channels. Roles & Responsibilities
* Handle customer queries related to online orders and purchases.
* Provide updates on order status, shipment tracking, and delivery delays.
* Assist customers with order cancellations, returns, and refund-related queries.
* Resolve concerns regarding missing, damaged, or incorrect products.
* Address payment failures and transaction-related issues.
* Coordinate with the relevant teams to resolve customer complaints.
* Maintain accurate customer interaction records in the system.
* Follow company policies and meet productivity and quality targets.
* Ensure skilled communication and customer satisfaction. Eligibility Criteria
* Minimum qualification: 12th pass.
* Freshers are welcome to apply.
* Good communication and customer-handling skills.
* Basic computer knowledge.
* Willingness to work from the office and adhere to the assigned shift schedule.
* Immediate joiners preferred. Interview & Application Details Interview Mode: Virtual Joining: Immediate Interested candidates: Share your updated CV with Suhani HR at (phone hidden) to schedule your interview.