SAP Support Lead – Job ResponsibilitiesThe SAP Support Lead is accountable for the day-to-day operation, support, and continuous improvement of the SAP landscape. The role serves as the primary bridge between business users, the internal SAP team, and external support partners. He / She will be reporting to IT HEAD. Can be positioned under Deputy Manager Level1. Incident and Service Management
- Ensure timely resolution of SAP incidents and service requests.
- Monitor support tickets and SLA compliance with the Annual Maintenance Team.
- Prioritize critical business issues based on business impact.
- Conduct root cause analysis for recurring issues. 2. Business User Support
- Act as the escalation point for key Super users and Process Owners.




- Coordinate resolution of cross-functional process issues. 3. Application Management
- Manage SAP modules and business processes in production.
- Oversee master data, configuration, and authorization support.
- Ensure system stability and availability. 5. Vendor and AMS Management
- Manage Application Management Service (AMS) providers.
- Monitor partner performance against contractual SLAs.
- Conduct regular service review meetings.
- Escalate unresolved technical issues when required. Pay: From ₹25,000.00 per month

Perks:
- Food provided Work

Location:
In person

📌 SAP SUPPORT LEAD (Kochi)
🏢 Pavizham Rice Industries
📍 Kochi