Role-Network Voice Admin(Cisco UCM) Experience-6 to 8 yrs. Location-Chennai/Delhi. Desired Competencies (Technical/Behavioral Competency) Must-Have- Good understanding and experience working with one or more of the following: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Cisco IM & Presence (IM&P;) Cisco Expressway Cisco CUBE/Voice Gateway Cisco Webex/Microsoft Teams Voice Recording Servers Strong understanding of SIP, RTP, SCCP, VOIP calls and hands-on experience on Cisco IOS CLI. Good knowledge of dial plans, call routing and voice gateway concepts. Experience troubleshooting voice quality issues, registration failures and SIP-related issues. Experience using Cisco RTMT for monitoring and troubleshooting. Familiarity with VMware-based UC deployments.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, NTP, VLANs and QoS. Knowledge of certificates like PKI, Certificate management, CSR generation, certificate renewal, security concepts and TLS in Cisco Collaboration environments. Familiarity with ITIL processes including Incident, Problem and Change Management. Good-to-Have Ability to work effectively in a 24x7 support setting And collaborate with cross-functional teams. Exposure to service transition projects, especially right after a Greenfield UC deployment.