Role & responsibilities
- Build solid relationships with existing customers over phone, WhatsApp, email, and other channels
- Understand customers goals, challenges, and preparation journey through consultative conversations
- Act as a trusted advisor, driving renewals and repurchases by demonstrating the platforms value
- Educate customers on product features, updates, and best practices, and follow up proactively to keep them engaged
- Handle objections with confidence and maintain accurate customer records in the CRM
- Share customer feedback with Product, Marketing, and Support teams, and achieve engagement, renewal, and revenue targets Preferred candidate profile
- 1-2 years of experience in customer success, renewals, or consultative sales
- Excellent communication (phone and written), with strong storytelling and presentation skills
- Consultative, customer-first approach with empathy and active listening
- Confident in objection handling and negotiation
- Analytical, solution-oriented, and comfortable with targets in a fast-paced setting

📌 Customer Success Executive (Bengaluru)
🏢 Neuroglia Health
📍 Bengaluru