Major accountabilities:
- Manager for a key part of the REFS function in a country/site or a has a global role overseeing strategic projects.
- Is responsible for maintaining company& regulatory legal requirements.
- May manage a medium/small team -As the REFS site representative, acts as the touchpoint between site-level customers across all REFS, gathering and maintaining a deep understanding of local business needs and challenging these needs to shape site level customer requirements ensuring all service activities deliver greatest value and quality -Establishes a regular operating rhythm and meeting structure with site management and ensures local leadership achieves/exceeds the customers expectation levels -Anticipates site-level customer needs and/or implications arising from business change taking place at the country/cluster or regional level and proactively discusses potential solutions with the customer ensuring close collaboration within REFS -Develops, owns and manages the REFS local account plans -Provides input for local creative solutions/initiatives to deliver on the business case and works closely with Country/Cluster REFS Heads& COEs providing input into remediation plans -Drives customer satisfaction at a site level; develops,



owns and manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required -Ensures regular interactions with the sites through personal visits to review performance -Builds and develops talent within local REFS by creating succession plans for key positions, driving a continuous improvement mindset and developing and executing training in various areas of process excellence -Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators:
- Responsible for the budgeting, cost control and change requests -Manages external partners at the site -Customer satisfaction -High level of stakeholder engagement (internal customers& external partners) -Performance management to achieve TCO targets -Implement a positive employee culture which leads to service quality and talent development to meet long-term growth objectives -Strategy execution rate internally and against benchmark -Level of standardization/ automation Minimum

Requirements:
Work

Experience:

- Collaborating across boundaries.
- Major Change.
- Financial Management.
- Operations Management and Execution.
- Project Management.
- People Leadership.

Skills:

- Design And Construction Management.
- Facility Management.
- Finance Management.
- Influencing And Persuading.
- Knowledge Of Creating Strategic Partnerships.
- Real Estate Management.
- Supplier Relationship Management. Languages :
- English.

📌 Head Security – Kalwe Site (India)
🏢 Sandoz
📍 India