Experience:
8+ Years Work Mode: Work From Office (WFO) Qualification: Bachelor's Degree Certification: ITIL Foundation (V3/V4) preferred
Job Description
We are looking for an experienced Program Manager / Operations Manager to manage multiple IT infrastructure projects and service delivery operations.
Key Responsibilities
Manage 23 projects simultaneously. Handle IT Operations, Service Desk and End User Support. Manage Data Center Operations, including servers, storage, networks and backup. Lead and manage teams of 50+ employees. Prepare MIS Reports, SLA/KPI Dashboards and operational analytics. Manage resource planning, team performance and shift rosters. Handle client communication, escalations and stakeholder management.
Monitor service quality, CSAT, ticket backlog and MTTR. Ensure smooth delivery of IT infrastructure managed services. Required Skills IT Infrastructure / Managed Services Program Management / Operations Management Service Desk (L1/L2/L3) End User Support Data Center Operations MIS Reporting Analytics ITSM / ServiceNow / Remedy SLA KPI Management Team Management (50+) Key Minimum 8+ years of experience. Work from Office Bangalore, Electronic City. No Work From Home. May require extended
working hours
as per business requirements. HR . (phone hidden) This job is provided by Shine.com
📌 Urgent | Job Title Program Manager (Bengaluru)
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📍 Bengaluru
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