Job Requirements Job Title: Program Manager – Digital Banking Compliance, Risk & Governance Department/Function: Digital Banking Job Purpose: The role holder will be responsible for driving the end-to-end regulatory, compliance, operational risk, audit and third-party governance agenda for Digital Banking. The role will act as a central coordination point between Digital Banking and key control and governance functions, ensuring regulatory commitments, audit observations, risk events, vendor assessments and governance requirements are effectively tracked and driven to timely closure. The role requires a strong understanding of banking regulations, digital banking controls, audit management, third-party risk and regulatory reporting, along with robust programme and stakeholder management capabilities. Roles &

Responsibilities:
• Own and coordinate the compliance and regulatory governance agenda for Digital Banking programmes.
• Ensure timely preparation and submission of monthly and quarterly RBI regulatory reports and coordinate responses to regulatory queries.
• Track regulatory commitments and maintain appropriate documentation and supporting evidence for regulatory and internal reviews.
• Coordinate and drive closure of RBI CSITE observations applicable to Digital Banking.
• Maintain regulatory, compliance and governance trackers with clearly defined ownership, timelines, supporting evidence and closure status.
• Coordinate periodic review and updates of the Internet and Mobile Banking Policy, including governance requirements for Board approval.
• Coordinate and support Internal Audit,



Compliance reviews and thematic audits covering Digital Banking.
• Drive timely closure of audit and compliance observations in coordination with business, technology and control-function SPOCs, including escalation of ageing items.
• Coordinate timely submission of Digital Banking Key Risk Indicators (KRIs) with ISG, BTO, RCU and other relevant stakeholders.
• Coordinate with BORM for closure of risk events raised against Digital Banking and ensure appropriate supporting evidence is maintained.
• Coordinate submission of Self-Testing reports to Operational Risk and track identified risk items through closure.
• Act as the Vendor Relationship Manager (VRM) for regulatory and risk-governance requirements relating to Digital Banking vendors.
• Coordinate with TPRM, Procurement, ISG and business stakeholders for vendor governance and regulatory requirements.
• Drive Vendor Assessment Reviews, Materiality Assessments, RTTs, TPSA periodic assessments, remediation activities and closure of vendor-related findings.
• Maintain visibility of vendor-related compliance gaps, observations, remediation actions and upcoming assessments.
• Coordinate Digital Banking Business Continuity Management (BCM) and Business Impact Analysis (BIA) requirements,



including timely submission of supporting evidence and artefacts.
• Work with technology, business and risk stakeholders to drive closure of gaps identified through BCM/BIA exercises.
• Facilitate periodic updates to the Optimus Programme SOP and coordinate with ORM, Compliance and RCU for submission to Operational Risk.
• Maintain appropriate documentation and evidence supporting key Digital Banking controls and facilitate periodic control reviews.
• Establish an integrated governance view covering regulatory requirements, audits, risk events, KRIs, policies, vendor risks and compliance observations.
• Define and track owners, milestones, dependencies, target dates and closure evidence across governance items.
• Prepare management-level dashboards highlighting regulatory commitments, open items, ageing observations, upcoming deliverables and areas requiring intervention.
• Facilitate governance forums and engage with respective SPOCs to ensure timely follow-up and closure of action items.
• Support the CBDC programme from a PMO, risk and governance perspective. Educational

Qualifications:
Graduation: Bachelor of Science (B.
Sc.) / Bachelor of Technology (B.
Tech.) / Bachelor of Engineering (B.
E.) or equivalent graduate qualification Post-Graduation: Master of Business Administration (MBA) / Post Graduate Diploma in Management (PGDM)

Experience:
2
- 5 years of relevant experience in Digital Banking, Banking Compliance, Operational Risk, Audit, Governance, Technology Risk, Third-Party Risk Management or related areas.

📌 Program Manager (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai