Job Description
Education Qualification : Any Graduate (Engineering / Science) Role: Service Reliability Engineer
- Digital Voice |

Experience:
8–12 years | Orientation: Reliability and Engineering Mission: Engineer reliable, resilient and high-quality digital voice services by preventing disruption and accelerating recovery. Purpose: Own voice and collaboration reliability outcomes rather than only resolving incidents. Domain focus: Operate and improve Avaya, AWS Connect and Cisco UC platforms, with emphasis on service availability, call quality, capacity, monitoring and continuity.

Key responsibilities
Define and monitor voice service health indicators; maintain effective monitoring and alerting; identify recurring call-quality and platform issues; lead root-cause analysis; improve resilience and operational procedures; apply AI and automation to diagnosis and remediation; support incident,



change and problem management through ITSM. Core

skills:
Avaya, AWS Connect, Cisco UC (Level 4); Monitoring Tools (Level 4); AI/Automation (Level 3); ITSM (Level 2). Behavioural

skills:
Design Thinking (Level 2); System Thinking (Level 2); Problem Solving (Level 2). Success measures: Improved voice-service availability and call quality; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes. Baseline profile: Relevant digital voice and unified communications operations experience with working knowledge of reliability engineering, monitoring and automation.

Location:
IND-KA-Bengaluru-Ecospace1B-ML Created On: 30-Oct-2026

📌 Service Reliability Engineer (Bengaluru)
🏢 Microland
📍 Bengaluru