- Key Skills
- MS Office and Advanced Excel
- Data Reporting and Accuracy
- Branch Operations
- Disbursement Processing
- File and Document Management
- Customer Grievance Handling
- Tele-calling and Customer Communication
- Operational Training and Support
- Compliance and Process Management
- Roles & Responsibilities
- Support the Branch Manager (BM) and Operations Manager (OM) in daily branch operations, including disbursement initiation and file/document management.
- Address customer grievances promptly and effectively, ensuring timely resolution.
- Conduct operational support training for Center Managers to improve their understanding, efficiency, and productivity.
- Act as a resource person for resolving operational queries and guiding field staff.
- Ensure data accuracy, timely reporting, and adherence to operational procedures and compliance requirements.
- Ideal Candidate Profile
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Experience:
Freshers or candidates with at least 1 year of experience in onboarding, operations, or a related field.
- Branch Operations: Experience supporting branch operations, including disbursement initiation and document management.
- Technical
Skills:
Intermediate-level proficiency in MS Office, Advanced Excel, and data reporting.
- Customer Handling: Ability to handle customer grievances and conduct tele-calling professionally.
- Training & Support:
Ability to conduct support training and resolve operational queries for field staff.
-
Education:
Graduate in Commerce, Arts, or Science.
-
Location:
Must be a resident of a rural area (village/tehsil) and able to commute to the branch independently.
- Work
Requirements:
Willingness to work from the branch, handle cash-related processes, and perform customer-facing duties.
- Disability Certification: A valid UDID (Unique Disability ID) certificate is mandatory.
- Language: Proficiency in the local language of the preferred work location.
- Preferred
Location:
Candidates residing within 5 km of the branch are preferred.
- Preferred
Skills:
Familiarity with system-driven operations, documentation, and compliance processes.
- Additional Information
- Prospect: Inclusive employment opportunity for Persons with Disabilities (PwD).
- Reporting To: Branch Manager – Microfinance.
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Working Hours
8:30 AM – 5:00 PM, including a 2-hour break.
- Work Environment: Branch-based, process-driven, technology-enabled, and customer-facing.
- Customer Interaction: Must be comfortable communicating with customers and conducting tele-calling.
- Commute: Must be able to travel to the branch independently; candidates living within 5 km are preferred.
- Interview Process
- Round 1: Telephonic interview (virtual).
- Round 2: Face-to-face interview, depending on the interview panel.