Job Description
Education Qualification : Any Graduate (Engineering / Science) Role: Service Reliability Engineer
- Digital Workplace |

Experience:
8–12 years | Orientation: Reliability and Engineering Mission: Engineer reliable, effective and user-centred digital workplace services by preventing disruption and automating recovery. Purpose: Own end-user service reliability and experience outcomes rather than only resolving incidents. Domain focus: Operate and improve M365, ManageEngine, Systrack, SIAM tools, SNOW and build tools (MDT), with emphasis on workplace availability, endpoint health, user experience, monitoring and service consistency.

Key responsibilities




Define and monitor workplace service health indicators; maintain effective monitoring and alerting; identify recurring user and endpoint issues; lead root-cause analysis; improve service design and operational procedures; apply AI and automation to diagnosis and remediation; support incident, change and problem management through ITSM. Core

skills:
M365, ManageEngine, Systrack, SIAM tools, SNOW, Build tools (MDT) (Level 4); Monitoring Tools (Level 4); AI/Automation (Level 3); ITSM (Level 2). Behavioural

skills:
Design Thinking (Level 2); System Thinking (Level 2); Problem Solving (Level 2). Success measures: Improved workplace availability and user experience; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes. Baseline profile: Relevant digital workplace and endpoint operations experience with working knowledge of reliability engineering, monitoring and automation.

Location:
IND-KA-Bengaluru-Ecospace1B-ML Created On: 30-Oct-2026

📌 Service Reliability Engineer (Bengaluru)
🏢 Microland
📍 Bengaluru