## Job highlights
- Experience in customer complaint management and process improvement
- Manage customer complaints and feedback, develop strategies to enhance customer experience, collaborate with teams for service improvements Roles and Responsibilities
- Manage customer complaints, grievances, and feedback to ensure timely resolution and high levels of customer satisfaction.
- Develop and implement effective strategies for improving customer experience through process improvements, training programs, and quality control measures.
- Collaborate with cross-functional teams to identify areas for improvement in product development, sales processes, and service delivery.