Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have

skills:
Network Infrastructures Good to have

skills:
NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems within multiple system components and delivering timely resolutions. The position demands continuous engagement with complex environments to ensure smooth operation and minimal disruption to business activities, fostering a dynamic and responsive support atmosphere throughout the workday. Roles &

Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.




• Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
• Mentor junior team members by sharing knowledge and guiding them through complex technical challenges.
• Coordinate cross-functional communication to ensure alignment on issue resolution and system enhancements. Skilled & Technical

Skills:
• Must To Have

Skills:
Proficiency in Network Infrastructures.
• Strong knowledge of network protocols, architecture, and security principles.
• Experience with network monitoring and diagnostic tools to identify and resolve infrastructure issues.
• Ability to analyze and troubleshoot complex network problems affecting application performance.
• Familiarity with cloud-based network environments and hybrid infrastructure setups.
• Skilled in documenting network configurations, incidents, and resolutions to support continuous improvement. Additional Information:
• The candidate should have minimum 7.5 years of experience in Network Infrastructures.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram