Roles Responsibilities

Process Excellence culture building: -

- Deploy Process Improvement framework for the engagement(s)

- On need basis, conduct short or refresher (3hrs) sessions on continuous improvement at engagement level
Improvement chance identification: -

- Drive Bottom up and Top down opportunity identification workshops for creation of pipeline of opportunities

- Process, operations, business data analysis to identify improvement opportunities

- Validation of opportunities creation of the projects
Improvement projects implementation: -

- Mentor Process Improvement projects (YB, GB BB) to enable the operations resources to implement the improvement through structured approach

- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs

- Co-ordinate with lead developer for automation opportunity identification and project execution





- Govern the process of validation and sign off of the project closures in the project management portal

- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects
Branding: -

- Creating awareness by training and bringing visibility to process excellence initiatives in the engagement.

- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance
Client Management: -

- Participate in client interactions to present the process improvement case studies.

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Consulting

Service Line

Quality

📌 Senior Associate Consultant - Quality (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru