We are hiring experienced customer service professionals for an International Voice Process in the Finance domain. The ideal candidate should have a minimum of 2 years of voice-based customer service experience, strong communication skills, and an educational background in Commerce or Finance.
Key Responsibilities
- Handle inbound and/or outbound voice calls with international customers.
- Resolve customer queries related to financial products, services, accounts, or transactions, as applicable to the process.
- Provide accurate information and effective solutions while maintaining high customer satisfaction.
- Communicate professionally and confidently with customers in English.
- Maintain accurate customer interaction records and follow process guidelines.
- Adhere to quality standards, compliance requirements, and performance targets.
- Ensure a positive customer experience through effective query resolution.
Eligibility Criteria
- Education: B.Com or any graduate with M.Com or MBA in Finance.
- Experience: Minimum 2 years of voice-based customer service experience.
- Communication: SpeechX B2+ proficiency is mandatory.
- Solid verbal communication, listening, and customer-handling skills.
- Basic computer knowledge and ability to work with customer management systems.
- Willingness to work in shifts as required by the international process.
Salary & Benefits
- Salary up to 6 LPA, depending on experience and current compensation.
- Maximum hike of 40% on current CTC, subject to eligibility and the approved salary budget.
- Other benefits as per company policy.
- Immediate Joiners required
To get your interview scheduled contact below Call/ WhatsApp :
Ruhani- (phone hidden)
📌 Voice Process Executive - Finance Domain | 2+ Years (Gurugram)
🏢 WSNE Consulting
📍 Gurugram
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