- Lead and mentor the Post Sales team to achieve service excellence.
- Manage the end-to-end post-sales process, including documentation, collections,
- CRM updates, and customer coordination.
- Ensure timely resolution of customer queries and escalations.
- Coordinate with developers, banks, legal, and internal teams for seamless transactions.
- Monitor team performance, process adherence, and service quality.
- Prepare MIS reports and drive continuous process improvements.
What We're Looking For:-
- 4-5 years of experience in Post Sales within the real estate industry.
- Prior experience leading a team.
- Solid communication, stakeholder management, and problem-solving skills.
- Hands-on experience with CRM systems and post-sales operations.