- Manage help desk operations, ensuring timely resolution of customer queries and issues.
- Handle calls, emails, and chats from customers to provide technical support for IT services.
- Coordinate with internal teams to resolve complex technical issues and escalate when necessary.
Desired Candidate Profile
- Proficiency in handling calls, calling techniques, and effective communication skills.
- Ability to work independently with minimal supervision while maintaining high levels of productivity.
Please come for Walkin directly - 3i Infotech Digital BPS, Solitaire Business Park, 3rd Floor C Wing, airport road, Opp Central Hospital Sakinaka Andheri (East) Mumbai- 400072.