Role & responsibilities

Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions.

- Builds, maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.

- Provides leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting.

- Displays explicit expertise in Transformational initiatives to change the business in sync with the dynamic changes in the industry/market.

- Defines, optimizes, and maintains end to end processes to ensure efficiencies.

Leads cross functional teams in defining current processes/systems; identifies target

condition; establishes plans to close the gaps; and coaches teams to successfully

implement changes.

- Oversees the deployment of new processes and functions.
- Identifies and establishes metrics and Key Performance Indicators to evaluate process

efficiencies.

- Conducts Root cause analysis and problem solving to ensure optimal operational

efficiencies.

- Drives Change Management to promote a culture and mindset of operational excellence

and continuous improvement across functions and embedding it into daily work.

- Coaches/mentors stakeholders and team members at all levels to support them through





the adoption of lean principles and practices.

- Collaborates with leadership to ensure alignment of initiatives and the successful

delivery of the strategy.

- Participates in special projects and performs other duties as assigned.
- Ability to inspire others to action and to influence without authority is absolutely

necessary.

- The ability to function in a fluid environment, with fast change, and fast prototyping and

design

Preferred candidate profile

Bachelor's Degree

- Certified Green Belt or Black Belt from a recognized Six Sigma institute (e.g., ASQ, ISI, Lean

Six Sigma Global Institute, etc.)

- Minimum of 10 years of experience in process excellence, with at least 4-5 years in voice

and non-voice programs (e.g., call centers, back-office operations).

- Proven experience in project management of Six Sigma and transformational projects,

process excellence initiatives, automation, PnL analysis, and continuous improvement.

- Proficiency in quality tools such as Minitab, MS Excel, PowerPoint, Visio, etc.
- Strong quantitative and problem-solving skills, with the ability to analyze complex data,

identify root causes, and develop effective solutions.

- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to adapt to changing priorities and work effectively in a fast-paced

environment.

📌 Director Process Excellence (Navi Mumbai)
🏢 Sutherland
📍 Navi Mumbai