Job Description

The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires solid technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.

Roles Responsibilities

- IT Operations Management:
o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
o Ensure compliance with organizational standards and security policies.

- People Management:
o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
o Manage shift schedules, leave planning, and team utilization.

- Process Service Management:
o Implement and adhere to ITIL best practices for incident, problem, and change management.
o Track and ensure SLA compliance for all IT service requests and incidents.

- Tools Technology:
o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.




o Oversee asset lifecycle management, including onboarding, allocation, and disposal.

- Infrastructure Network:
o Maintain and troubleshoot servers, network devices, and connectivity issues.
o Ensure proper cabling, labeling, and documentation for all IT assets.

- Continuous Improvement:
o Identify opportunities for process optimization and automation.
o Drive initiatives for improving IT service quality and user experience.

Technical Requirement

Windows
Networking (LAN/ WAN), firewalls
Virtualization (VMware, Hyper-V),
cloud platforms (AWS, Azure)
Scripting (Shell, PowerShell, Perl)
Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred

Educational Requirement

BE

Preferred Skills

TIG->Standard TIG

Service Line

Computers Communications Division

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