- Good experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
- Good working knowledge of Quality Control methodologies
- Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
- Experience on Quality Assurance practices leading Stable and predictable process performance
- Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
- Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
- Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
- Process Improvement Methodologies,
Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
- Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business advantages.
- Ability to analyze complex data and share key process and business inferences/insights with the leadership team
- Ability to project manage complex change initiatives by partnering with clients
- Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
- Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis