- Provide first-level technical support to employees for hardware, software, and IT-related issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Troubleshoot operating system, application, network connectivity, and email-related issues.
- Assist in the installation and configuration of Windows operating systems and commonly used software.
- Support LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.
- Create and manage user accounts, passwords, and access permissions as per company policies.
- Maintain IT asset inventory, including computers, peripherals, and other equipment.
- Perform routine system checks, software updates, and basic preventive maintenance.
- Maintain records of IT issues, troubleshooting activities, and resolutions.
- Coordinate with internet service providers, hardware vendors, and external IT support teams whenever required.
- Follow IT security policies, data protection guidelines, and standard troubleshooting procedures.
- Provide timely support to users and escalate complex technical issues to the appropriate team.

Required Skills & Qualifications





- Graduate in any discipline; B.Sc. IT or B.E. in a relevant field is preferred.
- Freshers are welcome to apply; candidates with 2 year or more of experience in IT support will be preferred.
- Basic knowledge of computer hardware, software installation, and troubleshooting.
- Familiarity with Windows operating systems and Microsoft Office applications.
- Basic understanding of LAN, Wi-Fi, IP addressing, and network troubleshooting.
- Good analytical and problem-solving skills.
- Robust communication skills and a willingness to assist end users.
- Ability to learn quickly, work independently, and collaborate with the team.

Preferred Candidate Profile

- Candidates with a genuine interest in IT infrastructure and technical support.
- A proactive, service-oriented individual with a positive attitude.
- Good troubleshooting skills and attention to detail.
- Fresh graduates with relevant IT knowledge or certifications are encouraged to apply.

Compensation: Up to 3 LPA, depending on skills and experience.

📌 Walk-in || Support Engineer Specialist (Mumbai)
🏢 Narendra Hirawat
📍 Mumbai