Operational Management
- Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
- Monitor shipment milestones, documentation, customs clearance and pending activities.
- Resolve operational issues and ensure adherence to customer SOPs and SLAs.
Customer Management
- Address customer queries and operational escalations within agreed timelines.
- Maintain service quality through effective communication and timely resolution of issues.
Cost & Performance Management
- Monitor operational costs, productivity and resource utilization.
- Ensure timely job closure, billing coordination and cost control.
Vendor Management
- Coordinate with shipping lines, airlines, transporters, CHAs and other service providers.
- Monitor vendor performance and resolve service-related issues.




Compliance & Process Management
- Ensure compliance with company policies, customer SOPs and regulatory requirements.
- Maintain accurate documentation and drive process improvements.
Cross-functional Coordination
- Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
- Support customer onboarding, business handovers and operational feasibility assessments.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager (Mumbai)
🏢 DP World
📍 Mumbai