Role & responsibilities

- Provide Tier 2 support for Microsoft Windows Server environments, including troubleshooting, administration, patching, and operational maintenance.
- Support Active Directory services including authentication, organizational units, groups, DNS, Group Policy, domain controller health, and directory-related troubleshooting.
- Investigate and resolve incidents and service requests through established ITSM processes.
- Execute approved changes in accordance with change management procedures, including validation and post-change checks.
- Monitor server and directory service health using enterprise monitoring and observability tools.
- Respond to alerts, prioritize operational events, and escalate complex issues to senior engineering teams when required.
- Support Windows server lifecycle activities including provisioning, decommissioning, upgrades, vulnerability remediation, and patch compliance.
- Create and maintain operational documentation, runbooks, troubleshooting procedures, and knowledge articles.
- Use PowerShell and other approved automation methods to improve repeatable operational tasks and reporting.
- Coordinate with vendors and internal teams for Microsoft, identity, monitoring, security, and platform-related escalations.
- Participate in handoffs with U.S.-based teams and provide explicit status updates for incidents, changes, and operational work.
- Follow ServiceNow, Jira, and change management practices for accurate tracking, documentation, and execution.




- 3-5 or more years of experience supporting enterprise Windows Server and Microsoft infrastructure environments.
- Hands-on experience with Microsoft Windows Server administration and troubleshooting.
- Working knowledge of Active Directory, DNS, Group Policy, authentication, and identity-related infrastructure.
- Experience supporting patching, operational maintenance, incident response, and service request fulfillment.
- Experience working in a ticket-driven environment using tools such as ServiceNow and Jira.
- Ability to execute approved changes, document results, and communicate status clearly.
- Basic PowerShell scripting or automation experience for administration, reporting, or repeatable operational tasks.
- Strong troubleshooting skills across Windows, identity, network dependencies, and infrastructure services.
- Ability to work with distributed teams and follow established runbooks and escalation procedures.

Preferred candidate profile

- Experience supporting large enterprise Active Directory environments.
- Experience with domain controller health, replication, DNS troubleshooting, and Group Policy management.
- Exposure to Azure, Entra ID, hybrid identity, or cloud-connected Microsoft infrastructure.
- Experience with monitoring tools such as Dynatrace, Azure Monitor, VMware Aria, or similar platforms.
- Experience with ITIL-based incident, problem, request, and change management practices.
- Microsoft certifications or equivalent practical experience are preferred.

📌 Platform Engineer II - Windows Active Directory (Hyderabad)
🏢 LPL Financials
📍 Hyderabad