Job Summary

Senior ServiceNow Developer with strong expertise in IT Operations Management (ITOM) and a minimum of two ServiceNow CIS certifications, such as CIS Discovery, CIS Event Management, CIS Service Mapping, or CIS AIOps. The ideal candidate should also possess hands-on experience in at least one additional ServiceNow module, including ITSM, HRSD, SAM, HAM, or other ServiceNow product areas, with the ability to contribute across multiple platform capabilities.

A Senior ServiceNow developer is a professional who designs, develops, and maintains applications and solutions on the ServiceNow platform. They work closely with Architects, business analysts, client and other stakeholders to understand the requirements, provide solutions, and ensure the quality and performance of the applications. They also follow the best practices and standards of ServiceNow development and adhere to the security and compliance policies.

Responsibilities

- Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene. Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.
- Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery,



and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping.
- Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM.
- Testing - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports. Requirement Analysis.
- Collaborate with stakeholders to understand business needs and gather detailed requirements.
- Translate business requirements into technical solutions, specifically around automation.

Required Skills and Knowledge

- With 8 to 10 years of experience in ServiceNow ITOM development.
- Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
- Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism,



customising the OOTB discovery pattern based on the need and good understand on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands
- Experience with Integrating External Sources (Dynatrace, Solarwinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Coorelation and Alert Grouping.
- Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowlede on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.
- Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements undefined.

Preferred Skills and Knowledge

- Certified Implementation Specialist - Field Service Management certification in ServiceNow,
- Certification CIS - Discovery, CIS - Event Management or CIS - Service Mapping , CIS - AiOps
- CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification
- Implementation Specialist - ITSM (CIS-ITSM) certification.
- Robust communication and stakeholder collaboration skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior ServiceNow ITOM Developer (Bengaluru)
🏢 Kyndryl
📍 Bengaluru