We are looking for confident, enthusiastic and customer-oriented individuals to join our team as International Voice Process Executives.
Candidates with excellent English communication skills and a passion for customer service are encouraged to apply. Both freshers and experienced professionals with international BPO backgrounds are welcome!
Key Responsibilities
- Manage inbound and outbound calls from international customers.
- Assist customers with their queries and provide effective solutions.
- Handle customer complaints and service-related concerns professionally.
- Ensure a high level of customer satisfaction and service quality.
- Communicate confidently and fluently in English.
- Understand customer needs and deliver appropriate resolutions.
- Maintain customer records and update details in the CRM system.
- Meet daily, weekly and monthly performance targets.
- Follow company procedures, quality guidelines and process standards.
- Maintain a positive attitude with strong listening and problem-solving skills.
Candidate Requirements
- Freshers and experienced candidates both can apply.
- Minimum qualification: Undergraduate / Graduate.
- Excellent spoken English communication is mandatory.
- Prior international BPO experience will be an added advantage.
- Immediate joiners will be given preference.
- Must be comfortable with rotational and night shifts.
- Good interpersonal and customer-handling abilities.
- Solid listening, communication and problem-solving skills.
- Basic computer knowledge and typing proficiency.
- Ability to perform in a target-oriented work environment.
- Flexibility to work on rotational weekly offs.
Salary & Benefits
Salary Package:
- Freshers: 18,000- 22,000 in-hand.
- Experienced: Up to 35,000 in-hand (30% hike on last drawn salary).
Additional Benefits:
- Attractive performance-based incentives.
- Cab facility (pickup & drop as per company policy) or travel allowance.
- 2 weekly offs.
- Rotational shift schedule.
- Excellent career advancement opportunities.
- Professional training and skill development.
- Employee engagement programs, rewards and recognition.
Interview & Application Details
Call / WhatsApp:
Komal (phone hidden)
Sagar (phone hidden)
Abhi (phone hidden)
Wormichon (phone hidden)
Apply now and become a part of our growing team!
📌 International Voice Process Executive- Fresher & Experience || Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram
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