1. Handle incoming calls from international customers and assist them with their queries and concerns.
2. Provide professional customer support through effective verbal communication.
3. Understand customer requirements and provide accurate information and appropriate solutions.
4. Resolve customer complaints, service requests, billing queries, payment issues, and account-related concerns.
5. Ensure customer satisfaction by delivering a positive and professional calling experience.
6. Handle customer escalations and provide timely resolutions.
7. Maintain proper call etiquette, active listening, and professional communication throughout the interaction.
8. Achieve daily and monthly performance targets, including AHT, CSAT, FCR, and Quality.
9. Update customer information, call notes, and interaction details in CRM tools.
10. Follow company policies, SOPs, and quality standards.
11. Manage high-volume inbound calls while maintaining accuracy and productivity.
12.
Identify opportunities for upselling and cross-selling whenever applicable.
13. Maintain customer confidentiality and follow data protection guidelines.
14. Ensure first-call resolution wherever possible and minimize repeat customer interactions.
Preferred candidate profile
- Excellent English communication skills.
- Good fluency, pronunciation, and neutral accent.
- Strong customer-handling and interpersonal skills.
- Ability to handle international customer calls confidently.
- Valuable listening and problem-solving abilities.
- Customer-oriented attitude with a qualified approach.
- Basic computer knowledge and typing skills.
- Comfortable working in rotational shifts and night shifts.
- Ability to work in a target-driven environment.
- Previous International Inbound Voice Process experience preferred.
Candidate Can Share Their updated CV On Below Details