LOK CHEMICALS

JOB DESCRIPTION | MANAGER - SALES
Name
TBH
Designation
Department
Reporting To
Manager Sales
Sales & Business Development
Managing Director / Business Head
Reporting Manager Designation
CTC
Managing Director / Business Head
As per company policy / experience
Responsibility Areas
KRAs
Identify and develop new B2B customers for industrial and specialty chemicals across pharmaceuticals, paints & coatings, textiles, plastics, food, water
treatment and other manufacturing industries.
1. Business Development & Current Customer
Acquisition
Build a qualified sales pipeline through market mapping, references, cold calling, industry networks, exhibitions and field visits.
Generate inquiries, understand customer requirements, recommend suitable products/applications and convert opportunities into orders.
Achieve monthly, quarterly and annual sales targets as per the approved business plan of Lok Chemicals.
2. Sales Target & Commercial Management
Prepare quotations, negotiate price and commercial terms, follow up on proposals and close business within approved margins and credit terms.
Monitor sales value, gross margin, order book, pipeline and target achievement; prepare forecasts and highlight gaps with corrective actions.
Develop strong relationships with existing customers and drive repeat business, customer retention and increased share of wallet.
Conduct regular customer visits and maintain detailed visit reports covering requirements, opportunities, competitor information and next actions.
Handle customer concerns and coordinate internally for timely resolution; identify cross-selling and up-selling opportunities.
Track market demand, chemical prices, competitor activities, product availability, customer requirements and emerging applications.
Identify new products, suppliers, territories and customer segments with potential for profitable trading opportunities.
3.



Customer Relationship & Account
Management
4. Market Intelligence & Business
Development
Provide regular market intelligence and opportunity reports to the Managing Director / Business Head to support commercial decisions.
Coordinate with Procurement, suppliers, warehouse, logistics, finance and customers to ensure smooth execution of confirmed orders.
Confirm product specifications, quantity, packaging, delivery schedule, pricing, payment terms and required documentation before order execution.
Track dispatches and deliveries and proactively resolve supply, logistics or documentation issues affecting customer commitments.
Follow up with customers for timely payment and coordinate with Finance on customer-wise outstanding and overdue receivables.
Prepare daily/weekly/monthly sales MIS covering inquiries, quotations, orders, sales value, gross margin, customer visits, pipeline, collections and forecast.
Maintain accurate CRM records and submit customer calling reports, sales forecasts and action plans within defined timelines.
5. Order Execution & Cross-Functional
Coordination
6. Receivables, MIS & Sales Governance
Ensure sales activities follow company policies and applicable requirements relating to chemical handling, storage, transportation, customer documentation
and approved commercial processes.
7. Compliance, Teamwork & Professional
Development
Work effectively with Procurement, Logistics, Warehouse, Finance and other functions and take ownership for assigned customers, territories and targets.
Continuously improve product knowledge,



chemical applications, negotiation, commercial and B2B sales capabilities.
Key Interactions
Internal
External
Customers
Managing Director / Business Head
Procurement / Purchase Team
Warehouse & Logistics
Distributors / Dealers
Business Associates / Industry Contacts
Industry Associations / Exhibition Contacts
HR & Other HODs
Essentials
Knowledge of industrial and specialty chemicals, product applications and B2B customer requirements; chemical-industry experience preferred.
Understanding of chemical trading, sourcing, pricing, logistics, warehousing and order execution.
Technical Competencies
Knowledge of import/export procedures, commercial documentation and basic EXIM processes will be an advantage.
Strong working knowledge of MS Excel, Word, PowerPoint and CRM systems; ability to prepare and analyse sales MIS.
Strong communication, negotiation and relationship-building skills with a professional customer-facing approach.
Target-oriented, commercially aware, proactive and accountable with strong follow-through and problem-solving ability.
Behavioral Competencies
Bachelors degree in Chemistry, Chemical Engineering, Science, Commerce, Business Administration or a related discipline. MBA or relevant chemical-
industry qualification will be an advantage.
Qualification
5 to 10 years of experience in chemical sales, industrial sales, chemical trading or B2B sales. Experience handling manufacturers, distributors or commercial
clients is preferred.
Work Experience
Travel Requirement
Preferred Knowledge
Willingness to travel regularly for customer meetings, market development, business development, exhibitions and other business requirements.
Understanding of import/export procedures, chemical trading documentation, logistics coordination and industrial chemical applications will be an advantage.

📌 Sales Manager (Mumbai)
🏢 Lok Chemicals
📍 Mumbai