Bpo Quality Analyst (Hyderabad)

Bpo Quality Analyst (Hyderabad)

04 Nov
|
TP
|
Hyderabad

04 Nov

TP

Hyderabad

Roles and Responsibilities

- Conduct call audits to identify areas of improvement and provide feedback to agents.

- Perform quality monitoring, analysis, and reporting using tools like CSAT, Call Quality, QC Tools, etc.

- Participate in root cause analysis (RCA) and Pareto analysis to resolve issues effectively.

- Collaborate with team members for continuous process improvements through Six Sigma Quality methodologies.

- Utilize various quality tools such as Fishbone diagram and Feedback forms for effective problem-solving.

Regards,

Charlie

[email protected]

📌 Bpo Quality Analyst (Hyderabad)
🏢 TP
📍 Hyderabad

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