Responsibilities

Responsibilities:

- Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience

Qualifications

Qualifications:

- Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience.

📌 Senior Analyst - Service Support Management (Mumbai)
🏢 Gallagher
📍 Mumbai