Candidate will be responsible for recovering overdue and written-off loan amounts from delinquent customers while ensuring compliance with company policies and collection guidelines.
Role & responsibilities
- Handle Bad debt / loan accounts assigned by the company.
- Conduct field visits to customers' residential and business loans for recovery.
- Negotiate and secure payment commitments from customers through personal visits and calling.
- Locate customers who have changed their address or contact details.
- Maintain accurate records of outstanding amounts, promises-to-pay, and actual collections.
- Achieve monthly collection and recovery targets.