? Excellent written and verbal English skills (C1 level), with strong customer empathy and de-escalation abilities.
? Strong analytical, policy interpretation, and problem-solving skills, with the ability to exercise independent judgment and make well-reasoned decisions in grey areas where clear guidance is unavailable.
? Experience with ticketing systems and content moderation platforms (e.g., Zendesk, Jira, ServiceNow).
? Ability to review sensitive or graphic content in a rapid-paced, metrics-driven, 24/7 rotational shift environment.
? Respond to customer emails, addressing their queries effectively.
? Meet targeted response times and maintain a high-quality standard.
? Leverage client-ticketing platform for managing and resolving tickets.
? Engage actively in training sessions and adhere to client feedback.
? Coordinate closely with manager and Quality Assurance personnel.
📌 Team Lead -Customer Support Domain (International Chat & Email process (Kolkata)
🏢 iMerit Technology
📍 Kolkata
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