- New Business Processing
• Banking of Initial & Renewal Premium
• Managing Petty cash & vendor payments
- Service to recruitment and service to sales
• Retention of Surrender Requests
• Execution of all Service Requests - Post Policy Issuance
• Reverting on customer queries and complaints
• Maintaining high NPS Scores
• Life and Health Claims processing
• Handling compliance issues.
• Audit Rating
Preferred candidate profile
Graduate / Post-Graduate in any discipline.
• 2-3 years experience handling front end customer services
• Knowledge of service quality is required
Knowledge and skills required:
• Must be highly customer centric
• Excellent communication skills
• Positive co-ordination skills
• Data management on Excel should be good
📌 Assistant Manager - Customer Engagement (Mumbai)
🏢 Axis Max Life Insurance
📍 Mumbai
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