- Provides a channel of communication to customers, processing current enquiries.
- Recommending suitable products to customer based on the requirements.
- Ensure product availability and time constraint delivery by coordinating meticulously with internal customers.
- Act as a channel between customer and Production units to ensure on time delivery. Coordinating with commercial teams in preparing shipping documents.
- Finalizing the Incoterms with the customer.
- Post Sales Assistance
- Handing Customer Complaints and Sales returns.
- Proactive follow ups with Factories to meet the expected demand based on Customer forecasted volume
- Inventory Management
- Ensure adequate stocks are available at the factory to ensure flawless delivery - Collecting digital KYCs from customers
- Sharing Pending order status with customers - Payment follow- ups with customer in case of delay
- Conducting Customer Satisfaction Survey to ensure flawless service to customers
- Training customers on placing orders through Sales Force tool.

📌 Customer Service - Sriperumbudur
🏢 Mainetti
📍 Sriperumbudur