- Handle international calls from customers, resolving their queries and concerns in a timely and skilled manner.
- Provide exceptional customer service by understanding their needs, addressing issues promptly, and ensuring high levels of satisfaction.
- Process transactions accurately and efficiently while maintaining attention to detail to avoid errors or discrepancies.
- Identify opportunities for upselling/cross-selling products or services based on customer interactions.
Job Requirements :
- 1-8 years of experience in an International BPO environment with expertise in handling international calls.
- Excellent communication skills with the ability to understand diverse accents and dialects.
- Proficiency in processing transactions using computer software applications such as CRM systems.
- Strong focus on customer retention through excellent customer handling skills.
📌 US Customer Support (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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