- Handle real-time client communication via phone, email, live chat, and CRM tickets with Australian landlords, tenants, and agents.
- Process and track maintenance requests, coordinate with tradespeople and contractors, and follow up until resolution.
- Maintain accurate tenant, owner, and property records in the property management system.
- Prepare and send routine notices, lease documents, inspection reports, and rent-related correspondence.
- Monitor rent payments and arrears, and issue reminders as per defined workflows.
- Support lease renewals, tenancy onboarding, and end-of-tenancy (bond/exit) processes.
- Schedule property inspections, viewings, and appointments across Australian time zones.
- Meet SLAs, turnaround times, and quality benchmarks set by the Australian management team.
- Escalate complex issues to the appropriate Australian stakeholder promptly and with complete information.