1. Customer Relationship Management

Handle customer inquiries related to LED lights, drivers, profiles, and accessories

Maintain strong relationships with B2B Customers.

Ensure timely communication with customers regarding products, pricing, and availability

2. Lead Management & Follow-Ups:-

Record and track recent leads from calls, WhatsApp, emails, and references

Follow up on inquiries, quotations, and pending orders

Convert inquiries into confirmed orders through regular follow-up

3. Sales Coordination: -

Support the sales team with visit planning and customer coordination

Share customer requirements with the sales team

Record visit feedback and action points

4. Quotation & Order Processing

Coordinate order confirmation, dispatch, and delivery

5.



CRM & Data Management

Update lead status, order history, and follow-up schedules

Ensure data accuracy and proper documentation

6. Complaint & Service Handling

Register customer complaints related to quality, delivery, or pricing

Coordinate with internal teams for quick resolution

Ensure customer satisfaction after issue resolution

7. Reporting & MIS

Prepare daily, weekly, and monthly CRM and sales reports

Track pending payments and outstanding follow-ups

Share customer feedback and market insights with management

📌 Business Development Executive (Ahmedabad)
🏢 Power Palazzo
📍 Ahmedabad