Job Description - MELD - Hostess - Front of House

An Overview:

We are seeking an enthusiastic, organized, and welcoming Hostess to lead guest reception and front of house door operations in our hyper traceable bakehouse & restaurant. This role combines exceptional customer service with operational efficiency, requiring someone who is passionate about delivering outstanding guest experiences, managing section seating flow, coordinating reservations, and communicating our hyper-traceability story (farm origins, seasonal produce, artisanal baked goods) to guests while maintaining high standards of front-of-house organization.

Core Responsibilities

Guest Reception & Hospitality

● Welcome guests warmly upon arrival, manage guest greetings, and escort guests to their designated tables with enthusiasm and courtesy.

● Serve as the primary point of contact for guest inquiries, seating preferences, and special dietary notifications.

● Deliver exceptional first and last impressions, ensuring every guest feels valued and attended to throughout their visit.

● Communicate menu overviews, daily specials, and MELD’s farm-to-table traceability stories during table seating.

Reservation & Table Management

● Manage daily reservations, waitlists, walk-in guest flow, and table assignments using restaurant management systems and POS modules.

● Coordinate table turnaround pacing and section seating balance with the Head Server, Floor Manager, and floor service team.

● Handle phone calls, booking inquiries, special seating requests, and guest feedback professionally.

Front of House Coordination & Floor Support

● Communicate seating updates, party sizes, and guest dietary needs continuously to floor servers, hosts, and kitchen/bakehouse teams.

● Maintain the cleanliness, organization, and visual appeal of the reception area, host stand, menus, and dining room entryway.

● Ensure menus, beverage lists,



and guest promotional collateral are clean, sanitized, accurate, and well-stocked at all times.

Inventory & Host Station Upkeep

● Maintain inventory records for host station supplies, guest collateral, reservation materials, and entrance amenities.

● Conduct regular checks of host station supplies and reorder stock based on service forecasts.

● Manage shift handovers, log guest feedback, and record daily cover counts.

Additional Operational Responsibilities

Front of House Operations

● Ensure strict compliance with health, hygiene, and safety regulations across the reception and guest entrance areas.

● Step in to assist floor staff during peak service rushes with water service, table resets, or menu distribution.

● Report any facility maintenance needs, damaged menus, or operational bottlenecks to the Floor Manager promptly.

● Participate in pre-service briefings, special event setup, and seasonal menu launches.

Required Qualifications

● Minimum 2 years of experience as a Hostess, Receptionist, or Front of House team member in a semi-fine dining restaurant or hospitality environment.

● Excellent interpersonal, communication, and telephone skills with a strong guest-first mindset.

● Familiarity with reservation management software and POS seating tools.

● Detail-oriented with strong organizational, multitasking, and problem-solving abilities under pressure.

● Understanding of / Willingness to learn sustainable, farm-to-table, and hyper traceable food systems.

● Ability to work efficiently in a fast-paced dining room workplace.

● Physical stamina to stand and move during extended service shifts.

Preferred Qualifications

● Experience in high-volume farm-to-table restaurants or artisanal bakehouses.

● Knowledge of food safety standards, allergen management, and menu presentation.

● Previous experience with guest loyalty tracking and private event guest handling.

📌 Hostess - Front Of House, 1 Openings, 4 To 5 Years Experience (Bengaluru)
🏢 Importex International
📍 Bengaluru