Job Description – Front Office Executive / Guest Relations Executive
Job Summary:
We are looking for a responsible and customer-oriented candidate with basic knowledge of hotel front desk operations and guest handling. The candidate should be capable of managing daily property operations and ensuring a smooth guest experience.
Key Responsibilities:
- Handle guest check-ins and check-outs efficiently.
- Welcome guests, assist them with their queries, and ensure a pleasant stay.
- Resolve guest complaints and customer-related issues professionally.
- Coordinate and manage on-property staff and workers.
- Oversee day-to-day front desk and basic property operations.
- Assist in managing events and coordinating arrangements whenever required.
- Maintain valuable communication and coordination between guests and staff.
Candidate Requirements:
- Basic knowledge of hotel front desk operations.
- Understanding of guest handling, check-in, and check-out procedures.
- Good communication and interpersonal skills.
- Ability to handle customer queries and resolve basic complaints.
- Basic team management and coordination skills.
- Prior experience in hotels, hospitality, front desk, or guest relations will be preferred.
Work Schedule:
- 9-hour rotational shift.
- 1 weekly off.
- Flexibility to work in rotational shifts as per property requirements.
Preferred Background: Hotel Management / Hospitality / Front Desk / Guest Relations.