Front Office Reception Job Description

- Guest Check-In and Check-Out
- Welcoming guests warmly upon arrival
- Verifying reservations and processing check-ins
- Issuing room keys and explaining amenities
- Settling bills and processing payments during check-out
- Reservation Management
- Taking phone, online, or walk-in bookings
- Updating reservation systems and calendars
- Managing overbookings, cancellations, and modifications
- Customer Service and Conflict Resolution
- Addressing guest inquiries or concerns promptly
- Offering solutions or escalating issues when necessary
- Maintaining a calm, courteous demeanor during stressful situations
- Administrative and Communication Tasks
- Handling phone calls, emails, and internal communications
- Coordinating with housekeeping, maintenance, and other departments
- Maintaining accurate records of room availability and guest interactions
- Security and Policy Enforcement
- Verifying guest identification
- Monitoring visitor activity and ensuring guest safety
- Enforcing hotel policies and procedures

📌 Front Office Executive (Bengaluru)
🏢 Royal Roots Resorts
📍 Bengaluru