- Resolving billing issues using query solving techniques and providing explicit and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues
📌 International Voice Process Agent (Pune)
🏢 CareerGenix Consultancy
📍 Pune
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