Expeince- Min 6 months

Location: Plot No B-243, Road No 6D New Industrial Estate, Udyognagar Udhan Surat 394210 Gujarat

Key Responsibilities

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Required Skills and Qualifications





· High school diploma, general education degree, or equivalent.

· Ability to stay calm when customers are stressed or upset.

· Comfortable using computers.

· Experience working with customer support..

Preferred Qualifications

· High school diploma, general education degree, or equivalent.

· Having valuable command over written & verbal communication

· Comfortable using computers.

· Experience working with customer support.

Compensation and Benefits

- Base Salary: Competitive salary range commensurate with experience and industry standards.
- Bonuses & Incentives: Annul bonuses.
- Paid Time Off: weekly off, sick leave, personal leave , medical insurance
- Statutory Deduction: ESIC & PF,

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