About the Role

We’re looking for a Customer Relationship Manager to build strong, long-term relationships with our clients, keep them satisfied, and grow revenue from our existing customer base.

Key Responsibilities

- Manage a portfolio of client accounts and act as their main point of contact
- Understand client needs and recommend suitable products or services
- Drive retention, renewals, upselling and cross-selling
- Resolve complaints and escalations quickly and professionally
- Maintain accurate client records and activity in the CRM
- Track and report on client satisfaction, revenue and retention metrics
- Work with sales, operations and support teams to deliver a smooth customer experience

Skills & Qualifications

- [1–5] years in client servicing, account management or sales
- Excellent communication in English and Hindi
- Strong negotiation, listening and problem-solving skills
- Valuable working knowledge of MS Excel / Google Sheets

📌 Customer Relationship Manager (New Delhi)
🏢 Lugano Fashion
📍 New Delhi