Job Title: ATM Support Staff (Zonal/Regional Office)

Location: Punjab & Sind Bank Zonal/Regional Offices

Qualification: Graduate in any discipline

Experience: Minimum 2 years of relevant experience in ATM Operations/Banking Support

Mandatory: Police Verification before deployment

Key Responsibilities

- Monitor ATM uptime/downtime and submit daily status reports to Zonal/Head Office.
- Coordinate with branches, FLM engineers, vendors, CRA, and service providers for issue resolution.
- Follow up on cash-out, cash jam, power, UPS, network, and ATM-related complaints.
- Ensure timely attendance of FLM engineers and track service delivery.
- Monitor cash reconciliation for outsourced ATMs and coordinate discrepancy resolution.
- Prepare MIS, SLA, downtime, reconciliation, and management reports.
- Submit monthly invoices and supporting operational reports.




- Act as a local help desk and provide remote support to branches.
- Follow up on ATM installations, pending issues, and escalations.
- Arrange substitute staff during leave/absence and ensure uninterrupted support.

Working Hours

- 10:00 AM to 6:00 PM
- Daily reporting to Zonal/Head Office.

Required Skills

- ATM Operations & Managed Services
- Vendor Coordination and Escalation Management
- Cash Reconciliation
- MIS Reporting and MS Excel
- Communication and Problem-Solving Skills

Preferred Candidates: Experience in ATM Managed Services, Banking Operations, FLM Coordination, Cash Management, or Technical Support.

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